Frequently Asked Questions

Stay FAQ: Booking, Check-in & Policies

Decision-first answers to help you book with clarity - covering payment, cancellation, arrival, and house rules.

Clear answers first, so decisions stay calm and simple.

Stay FAQ

Booking & Payment

How does the booking process work?

Choose your dates, review the final price and minimum stay, and complete your reservation securely online.

Is my booking confirmed instantly?

If your dates are available and the booking is completed successfully, you’ll receive a confirmation email right away. If anything requires review, we’ll contact you promptly.

Which payment methods are accepted?

Available payment methods depend on your country and the booking setup. You’ll always see the available options before confirming.

When will my payment be charged?

The exact timing is shown during checkout and in your confirmation. Some bookings are charged immediately, while others follow a scheduled payment plan.

What is your cancellation policy?

Free cancellation is available up to 7 days before arrival. After that, the booking is non-refundable. The final policy shown during booking always applies.

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Stay FAQ

Stay & Comfort

What kind of accommodation is AMARA?

AMARA offers carefully curated self-catered apartments, not hotel rooms. The collection is designed for calm, comfortable stays, especially for couples and adults seeking quiet.

Is AMARA suitable for parties or celebrations?

No. AMARA is intentionally quiet and not suitable for parties, events, or large groups.

Do you provide daily cleaning?

No daily hotel-style service is included. Your apartment is professionally prepared for your stay, and any optional services are communicated separately.

Are linens and towels included?

Yes. Bed linen and towels are provided. Exact details may vary slightly by apartment and are listed in the unit information.

Is Wi-Fi available?

Yes, Wi-Fi is available. If you plan to work remotely, we recommend checking the unit details or contacting us with any specific requirements.

Stay FAQ

House Rules & Policies

What are check-in and check-out times?

Check-in is from 15:00 and check-out is by 11:00. If you need a special arrangement, please ask in advance - it depends on availability.

Is smoking allowed?

No. All AMARA homes are strictly non-smoking.

Are visitors allowed?

Only registered guests are allowed. This helps keep the stay calm and secure for everyone.

What is the minimum stay?

Minimum stay requirements vary by season and apartment. The exact requirement is always shown during booking.

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Stay FAQ

Trust & Pets

Are pets allowed?

Pets are welcome in selected apartments, usually on request, for €15 per day. The final rule is shown during booking and in the unit details.

Is AMARA legally registered?

Yes. License numbers are listed on our Amenities & Policies page where required.

Who can I contact during my stay?

You’ll receive clear contact details as part of your arrival information. For urgent matters, please use the primary contact channel provided.

Why book directly?

Direct booking gives you the clearest availability, the most accurate rules, and the final price without intermediaries.